Case Study

Star Nursery
Website Redesign

Client

Star Nursery Garden Center's

Role

UI Design, UX Research

Tools

Figma, Photoshop

Timeline

1.5 months

Year

2024

A user-friendly and intuitive website that simplifies the process for visitors to find
and purchase plants, while also offering comprehensive information about their care.

A user-friendly and intuitive website that simplifies the process for visitors to find and purchase plants, while also offering comprehensive information about their care.

A user-friendly and intuitive website that simplifies the process for visitors to find and purchase plants, while also offering comprehensive information about their care.

Brief

To improve the user experience of the Star Nursery website by creating and redesigning user flows, ensuring customers can easily navigate the site, find desired products, access relevant information, and complete their purchases smoothly.

To improve the user experience of the Star Nursery website by creating and redesigning user flows, ensuring customers can easily navigate the site, find desired products, access relevant information, and complete their purchases smoothly.

To improve the user experience of the Star Nursery website by creating and redesigning user flows, ensuring customers can easily navigate the site, find desired products, access relevant information, and complete their purchases smoothly.

Problem

Key Insights: Users expressed a need for comprehensive care instructions, high-quality photos, and customer reviews. They also specifically mentioned the need for effective filtering options to find plants that meet specific criteria (e.g., light requirements, size, pet-friendliness).

Key Insights: Users expressed a need for comprehensive care instructions, high-quality photos, and customer reviews. They also specifically mentioned the need for effective filtering options to find plants that meet specific criteria (e.g., light requirements, size, pet-friendliness.

Problem

Key Insights: Users expressed a need for comprehensive care instructions, high-quality photos, and customer reviews. They also specifically mentioned the need for effective filtering options to find plants that meet specific criteria (e.g., light requirements, size, pet-friendliness.

Solution

To address these issues, improving navigation and
enhancing the browsing experience, along with providing comprehensive care instructions, will significantly elevate the user experience. This will make it easier for customers to navigate the website and find detailed plant information effortlessly.

To address these issues, improving navigation and enhancing the browsing experience, along with providing comprehensive care instructions, will significantly elevate the user experience. This will make it easier for customers to navigate the website and find detailed plant information effortlessly.

To address these issues, improving navigation and enhancing the browsing experience, along with providing comprehensive care instructions, will significantly elevate the user experience. This will make it easier for customers to navigate the website and find detailed plant information effortlessly.

Prototype

Prototype

Design Process

Discover

  • User Interviews

  • Competitive Analysis

  • Information Architect

  • Usability Analysts

  • Problem Definition

  • Project Scoping

  • Target Audience

  • User Journey

Define

Design

  • Discovery & Research

  • Strategy & Planning

  • User Flow

  • Wireframing

  • Prototyping

Testing

  • Pre-Launch Testing

  • Accessibility

  • Testing

User Research

User Interviews

User Interviews

User Interviews

Alex Patel

Alex Patel

Software Developer

Software Developer

Age:

Education:

Location:
Marital Status:
Experience Level:

Age:

Education:

Location:
Marital Status:
Experience Level:

27
BA in Computer Science

Las Vegas, NV
Single
Intermediate Plant Owner

27
BA in Computer Science

Las Vegas, NV
Single
Intermediate Plant Owner

"Caring for plants is like writing code; it requires patience, attention to detail, and a love for continuous growth."

"Caring for plants is like writing code; it requires patience, attention to detail, and a love for continuous growth."

Goals

  • Find Suitable Houseplants

  • Learn About Plant Care

  • Enhance Apartment Ambiance

Goals

  • Find Suitable Houseplants

  • Learn About Plant Care

  • Enhance Apartment Ambiance

Needs

  • Efficient Navigation

  • Clear Information

  • Visual Representation

Needs

  • Efficient Navigation

  • Clear Information

  • Visual Representation

Challenges

  • Limited Time

  • Decision Overload

  • Balancing Work & Personal Life

Challenges

  • Limited Time

  • Decision Overload

  • Balancing Work & Personal Life

Age:

Education:

Location:
Marital Status:
Experience Level:

Age:

Education:

Location:
Marital Status:
Experience Level:

45
BA in Business Admin.

Henderson, NV
Married
Experienced Plant Owner

45
BA in Business Admin.

Henderson, NV
Married
Experienced Plant Owner

"My love for plants began as a simple hobby but has grown into a significant part of my life.

"My love for plants began as a simple hobby but has grown into a significant part of my life.

Goals

  • Expand plant collection

  • Create a harmonious indoor space

  • Share expertise

Goals

  • Expand plant collection

  • Create a harmonious indoor space

  • Share expertise

Needs

  • Community engagement

  • Comprehensive plant information

  • Access to speciality plants

Needs

  • Community engagement

  • Comprehensive plant information

  • Access to speciality plants

Challenges

  • Limited space

  • Advanced Care requirements

  • Seasonal Considerations

Challenges

  • Limited space

  • Advanced Care requirements

  • Seasonal Considerations

Sarah Mitchell

Sarah Mitchell

Marketing Manager

Marketing Manager

User Personas

Age:

Education:

Location:
Marital Status:
Experience Level:

"My love for plants began as a simple hobby but has grown into a significant part of my life.

Goals

  • Expand plant collection

  • Create a harmonious indoor space

  • Share expertise

Needs

  • Community engagement

  • Comprehensive plant information

  • Access to speciality plants

Challenges

  • Limited space

  • Advanced Care requirements

  • Seasonal Considerations

Sarah Mitchell

Marketing Manager

45
BA in Business Admin.

Henderson, NV
Married
Experienced Plant Owner

Design Process

Design Process

This information architecture ensures Star Nursery's website is user-friendly and
well-organized. It helps users easily navigate and find information on indoor plants
and gardening supplies, enhancing their experience with a logical and intuitive layout.

This information architecture ensures Star Nursery's website is user-friendly and well-organized. It helps users easily navigate and find information on indoor plants and gardening supplies, enhancing their experience with a logical and intuitive layout.

This information architecture ensures Star Nursery's website is user-friendly and well-organized. It helps users easily navigate and find information on indoor plants and gardening supplies, enhancing their experience with a logical and intuitive layout.

Design Process

User Flow Chart

To better understand and improve the user experience of navigating and purchasing an Arrowhead Plant on the Star Nursery website, I depicted the user flow of Alex Patel navigating the site.

User Journey

User Journey

User Journey

By mapping out Alex's journey, I can identify key opportunities to enhance his experience at each stage. Ensuring a smooth, informative, and engaging process from initial awareness to ongoing engagement can turn Alex into a loyal Star Nursery customer.

By mapping out Alex's journey, I can identify key opportunities to enhance his experience at each stage. Ensuring a smooth, informative, and engaging process from initial awareness to ongoing engagement can turn Alex into a loyal Star Nursery customer.

Information Architecture

This information architecture ensures Star Nursery's website is user-friendly and well-organized. It helps users easily navigate and find information on indoor plants and gardening supplies, enhancing their experience with a logical and intuitive layout.

Information
Architecture

Information
Architecture

Information Architecture

User Flow Chart

User Flow Chart

User Flow Chart

This information architecture ensures Star Nursery's website is user-friendly and well-organized. It helps users easily navigate and find information on indoor plants and gardening supplies, enhancing their experience with a logical and intuitive layout.

To better understand and improve the user experience of navigating and purchasing an Arrowhead Plant on the Star Nursery website, I depicted the user flow of Alex Patel navigating the site.

By mapping out Alex's journey, I can identify key opportunities to enhance his experience at each stage. Ensuring a smooth, informative, and engaging process from initial awareness to ongoing engagement can turn Alex into a loyal Star Nursery customer.

This information architecture ensures Star Nursery's website is user-friendly and well-organized. It helps users easily navigate and find information on indoor plants and gardening supplies, enhancing their experience with a logical and intuitive layout.

To better understand and improve the user experience of navigating and purchasing an Arrowhead Plant on the Star Nursery website,
I depicted the user flow of Alex Patel navigating the site.